Effective Date: 1/2/2024

At Bamboo Republic , we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refunds and returns policy to ensure your shopping experience is worry-free.

Refunds:

1. Eligibility: To be eligible for a refund, items must be returned within 28 days of purchase, in their original condition, unworn, unwashed, and with all tags attached.

2. Refund Process: Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

3. Exclusions: Certain items are not eligible for refunds, including sale items, gift cards, and customized or personalized products, unless they are defective or damaged upon receipt.

Returns:

1. Return Procedure: To initiate a return, please contact our customer service team at contact@thebamboorepublic.com to request a return authorization. Once approved, you will be provided with instructions on how to return the item(s).

2. Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the return is a result of our error. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).

3. Return Condition: Returned items must be in their original packaging, with all tags attached, and in the same condition as when you received them. We reserve the right to refuse returns that do not meet these criteria.

Exchange Policy:

We currently do not offer exchanges. If you would like to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at contact@thebamboorepublic.com to arrange for a replacement or refund. We may require photo evidence of the damage or defect for verification purposes.

Cancellation Policy:

You may cancel your order for a full refund within 4 hours of placing it. Once the order has been processed and shipped, it cannot be canceled. Please refer to our Refunds and Returns Policy for instructions on returning the item(s) after delivery.

Contact Us:

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at contact@thebamboorepublic.com . Our customer service team is available to assist you with any inquiries or issues you may have.

By shopping at Bamboo Republic, you agree to abide by the terms and conditions outlined in this Refunds and Returns Policy.

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

Thank you for shopping with us!

Bamboo Republic